Website and partner portal

How we handle your information

NetOps IQ Inc. uses the information you submit through this website to respond to your request and discuss the proposed work.

Information you choose to provide

The forms require your name, work email, and company. Optional fields include your role, device count and types, selected service, device details, renewal date, and the questions you want to discuss. Please do not submit passwords, access keys, or sensitive network information.

Where your request goes

The website is hosted on DigitalOcean. Form requests are processed by the website service and passed to NetOps IQ’s Google Workspace email system for review. You can also contact us directly at info@netopsiq.com.

Technical records and browser storage

The hosting service records technical request information, such as IP addresses, requested pages, and request times. The form service uses rate limits and duplicate-request checks to reduce abuse. After a successful submission, the form stores a timestamp in your browser to recognize that you submitted recently; it does not store your form answers there.

Partner applications and accounts

When you apply to become a reseller, we collect your company name and website, contact name, job title, business email, country, sales territory, business type, product interests and any phone number you provide. We use these details to review the application, manage reseller access and contact you about the application and your account. Your network connection may be used to suggest a phone country code; this is an approximate country suggestion, not your phone’s physical location.

Customer quotes and browser drafts

The portal stores issued quotes and revisions, including the customer or project name, selected products, quantities, prices, quote dates and reseller contact details. A company logo you add may be included in the saved quote. We use these records to provide quote history and documents, review pricing and manage related order records. Draft quote details are also saved in your browser. Clearing a browser draft does not delete issued quotes from the server.

Creating or downloading a quote does not email the customer. If you choose “Email both documents to me,” the portal queues the customer quote and confidential reseller order for delivery to your signed-in account email. Only enter customer information you are authorized to use for this purpose. Do not enter passwords, access keys or sensitive network information in quote fields.

Access, sign-in and service providers

Signed-in resellers can access their own quote history. Authorized NetOps IQ administrators and personnel operating the service may access relevant records to review applications, manage accounts, resolve support requests and administer quotes and orders. The portal uses a sign-in cookie and keeps security and account-action records. Passwords are stored as salted hashes, not readable passwords.

The portal is hosted on DigitalOcean. Application, account and requested document emails are processed through Google Workspace. Private database backups are kept on the server and copied to a NetOps IQ-controlled Mac. Those backups may contain application details, accounts, password hashes, quotes and queued email records.

Retention and account deletion

There is currently no automatic deletion schedule for partner applications, issued quotes, audit records or database backups. Disabling an account stops access without deleting its records. Administrator deletion removes the account and its application, sign-in sessions and password setup or recovery links, but retains issued quotes, audit records and existing backups. A deletion request therefore does not mean every copy is immediately removed. Contact us to discuss the records involved and any continuing business or recordkeeping need.

Questions about your information

For questions about access, correction, deletion, or retention of inquiry or partner portal information, contact info@netopsiq.com. Describe the inquiry using your contact email and approximate submission date; do not send credentials.

This notice covers website inquiries and the partner portal. Data handling for a Findavi deployment is agreed separately during the deployment review. Updated 17 October 2026.